Tuesday, January 03, 2006

Kaiser in Killing Me!

My daughter needs to have a tonsillectomy. She has been plagued with tonsilitis for the past year. At least once a month she gets very sick with high fevers and misses school. We finally went in to see the Ear, Nose and Throat Dr. and surgery was recommended. I was told to call back and reschedule the appt. as soon as I could figure out a time that worked for me. The recovery period for this procedure is 2 weeks. This means that not only will my daughter need to be out for 2 weeks but I will too.

Our appt with the ENT was on the 9th of December. I called to schedule the surgery the following Monday, the 12th of Dec. The perfect time for me would have been this past 2 week vacation. However, the Dr. only schedules surgeries 6 weeks in advance. My next plan was to schedule the surgery for March. I am off track in March. I hated to plan for it that far away but I can't afford to miss two weeks of school. I called the Dr.'s office back and tried to schedule for March. As of today, I have called the Dr.'s office at least 10 times. I still do not have an appt. I get a great run around each time and am promised a call back either later that day or the next day. How hard can it be to schedule this? Apparently pretty darn hard!

I am hating Kaiser right now. It is hard enough to have to deal with the fact that my baby is going to have to undergo surgery without having to stress about the fine details of the scheduling. I pay SO much each month on my health insurance. A TON! Kaiser is a HUGE company. I can't believe that they don't have the personnel or the computer technology to help me out. I was feeling guilty about calling in so many times. I didn't want to bother them. However, the more I think about it I think I should call them each day until I do get the surgery scheduled.



paz said...

I guess you have to do what you have to do.

Everything will work out well for your daughter and you.

Sending you good thoughts,

MsAbcMom said...

¡Gracias Paz!